This company has the absolute worst customer service I've ever received. In the 10 years I've been getting my nails done in Colorado Springs I have never had this happen! Needless to say I won't be returning to snappy nails. So now I have to wait two weeks before I can get a new set and use bleach and vinegar to get this mold off my nails! You can see the mold on my thumb and ring finger in the pictures. I got a fill two weeks ago with Lynn and she was very sweet and funny which is why I gave 2 stars, however, I went to Vogue Nails across the street today for a fill and had to have all of my acrylics removed because they had MOLD under them!! The only way you get mold under your nails is from improper application which causes the nails to lift and water gets trapped under the acrylic. Upon walking in I was a little nervous because it's extremely dirty inside! It looked like they hadn't vacuumed, swept, or dusted in months! But I went ahead a picked me color and waited for my tech. Please keep in mind I work in a salon and spa (we don't do acrylic nails though) so I'm not exaggerating when I talk about the conditions of this nail salon. Just moved to Denver from Colorado Springs and went here because a friend recommended it. I really truly love the staff here but they aren’t following the most important sanitation laws that are in place to keep everyone healthy. Knowing that this woman has not treated her fungus based on what she said and she plans on going every week worries me because she is leaving fungal traces for other customers to pick up. It’s already illegal for her to be working on infectious fungus that could transmit to another person. A woman sitting next to me at the pedicure chairs (who apparently goes in weekly) had bad stages of black toenail fungus on one toe and the girl working on her knew about it, did her regular pedicure, threw away the bin liner per usual but didn’t bleach the footrest or tub which is what you have to do. DORA regulates sanitary laws within beauty salons and it is against the law to WORK ON or DIAGNOSE any hair, skin or nail condition that may be considered medical. But I am also a Colorado licensed Cosmetologist and I was also trained in nails and sanitation laws. I’ve never had a bad polish job or anybody injury me or any dirty experience on my own. We love Mindy and all the girls here are very friendly and hard working. I feel conflicted writing this because my mom and I have been loyal long time customers.
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